Most importantly, thank you for entrusting your business to VetDentist (a trading style of Training-Progress Ltd). It is important to have clearly laid out the terms on which we operate and the way we expect to do business. Some aspects of the Terms & Conditions may not be relevant to you and we request that you ask for further explanation/clarification if required.
VAT
All fees are subject to VAT at the current UK rate. Our VAT number is GB 169 1652 84
Payment
Payments are normally made in advance for on-line purchases using PayPal. The standard PayPal T&C’s will apply. Exceptionally payments may be made on invoice by BACs, however these may be subject to additional account charges, ask for details. All goods remain the property of VetDentist until payment has been received in full.
Inability to Pay, or Late Payment
If, for any reason, a payment fails, then any supplied goods must be immediately returned, unopened and in good condition at your expense and risk; unless otherwise agreed. Where a Direct Debit payment fails, or a BACs payment is not received by the due date, then a defaulted payment surcharge will be levied, together with on-going administration charges to help cover the costs of the additional administration that is required and any services required to recover any outstanding amounts. In addition interest will be levied based on 4% over the current Lloyds (UK bank) base rate. In addition any payment term (e.g. 30 days) allowed on any future invoice will be reduced, this may extend to requiring payment in advance for any goods and services.
Data Protection
Training Progress is registered under the Data Protection Act (Registration Number ZA015828). Details of our registration as a Data Controller can be found at the web site of the Information Commissioner’s Office (www.ico.gov.uk).
Our Data, Documents, Images etc
Any image, document, or other material uploaded to the VetDentist web sites is subject to our copyright and may not be used for any other purpose without our specific written consent.
Telephone Recording
Phone calls to, or from VetDentist and Training Progress may be recorded. The purpose of this recording is for training, compliance and security. The recordings may be used in the case of any dispute.
Complaints and Standards
VetDentist is committed to providing an exceptional standard of service and care. We realise, however, that things can go wrong and there may be occasions when you feel your expectations were not met. We hope that before you complain you will give us a chance to put things right. Most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way, and you wish to make a formal complaint, we would like you to let us know in writing within six months. An acknowledgement letter will be sent once your formal complaint has been received. This will detail the name of the person handling your complaint and the estimated timeline for any investigation and response. In the event that you do not feel satisfied with our attempts at resolution you are entitled to seek legal remedies.
Zero Tolerance
VetDentist and Training Progress have a “zero tolerance” policy regarding violence, or threats of violence and abuse. We do not tolerate discrimination on the basis of age, sex, race, mental or physical disability, religious or sexual preferences.
General
Training Progress may contact your business by letter, phone, text or electronic means for accounting and marketing purposes.
Please see our Privacy Policy for more details about how we respect your data.
No addition or variation of these conditions will bind VetDentist or Training Progress unless it is specifically agreed in writing and signed by one of the directors. No agent or person employed by or under contract with the business has the authority to alter or vary these conditions in any way.
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